Refund Policy

Rentolony is a business directory and vendor growth platform — we are not an escrow service and do not process, hold, or refund payments for rental transactions between customers and vendors. Any payment for an actual rental is arranged and settled directly between the two of you, outside this platform (see our Safety Guidelines).

What This Policy Covers

This policy applies only to payments made directly to Rentolony by vendors for platform services — subscription plans, listing boosting, and featured listings. We do not collect any payment for the rental itself, so we have nothing to refund on that side of a transaction.

When a Refund May Apply

Because these fees pay for a platform service rather than a physical item, a refund is considered only where there is a genuine need — for example, a duplicate or incorrect charge, a technical fault that prevented a paid feature (such as a boost or featured placement) from running as described, or a billing error on our part. We do not refund a subscription, boost, or featured listing simply because a vendor changes their mind after the service has already started running.

How to Request a Refund

Contact our support team with your invoice number and a short description of the issue. We will review the request and let you know the outcome.

How Approved Refunds Are Paid

Where a refund is approved, the amount is credited to your Rentolony Wallet rather than reversed to your original card, bank account, or payment method. Wallet credit can be used immediately toward any future subscription, boosting, or featured-listing purchase.

Changes to This Policy

We may update this policy from time to time. The date shown on this page reflects the last update.