Frequently Asked Questions

How do I become a vendor on Rentolony?

Register for a free business account, complete your business profile, and start listing your items. Your listings go live once approved by our moderation team, usually within 24-48 hours.

Is identity or business verification required to list items?

No, verification is optional. You can register and start listing right away without submitting any documents. That said, we strongly encourage completing verification (ID, CAC certificate, proof of address) — it earns you a visible trust badge on your profile that helps renters feel confident reaching out to you.

What documents does verification require, if I choose to do it?

You can submit a valid ID (National ID, Driver's License, or International Passport), your CAC certificate if you're a registered business, and a proof of address. Each document is reviewed independently, and your profile shows your current verification level.

Is it free to list items on Rentolony?

Yes, our Free plan lets you list items at no cost. We also offer paid Membership Plans (Growth and Professional) with higher listing limits and extra visibility features, if you want to grow faster.

Does Rentolony take a commission on my rentals?

No. Rentolony never touches the money that changes hands between you and your renters, so there's no commission on rentals. What you pay us is for using the platform itself — your Membership Plan and any optional promotions you choose, not a cut of what you earn.

How do I get paid by my customers?

Directly. You agree on payment terms and method with each renter yourselves — bank transfer, cash, or however you normally do business. Rentolony is not involved in collecting or transferring rental payments.

How do I list a new item?

From your Vendor Dashboard, go to Listings → Add New Listing. Fill in the title, category, description, pricing, and upload clear photos, then submit it for approval.

How do I edit or take down a listing?

Go to your Listings dashboard, select the item, and choose Edit or Deactivate. Edits to a listing that's already live go through a quick review before they replace what renters currently see, so your published listing never changes without approval.

What are Membership Plans and what do they cost?

Membership Plans (Free, Growth, and Professional) set how many active listings you can have and what visibility features are included. Full pricing and feature comparisons are on our Membership Plans page — you can upgrade or downgrade anytime from your dashboard.

What are Featured Listings and other promotions?

These are optional paid boosts — Featured Listing, Homepage Spotlight, Category Sponsor, and Location Sponsor — that put your items in front of more renters. You purchase these directly through your dashboard, and pricing depends on category and duration.

How do I pay for my subscription or a promotion?

Fund your Rentolony wallet or pay by card, then purchase your plan or promotion from your dashboard. Any coupon codes you have can be applied at checkout for a discount on your Rentolony fees.

Can I offer delivery to my customers?

Yes, if you offer delivery, mention it in your listing and agree on the fee and details directly with each renter — it's entirely your own arrangement, not something Rentolony coordinates.

What if a customer damages my item or doesn't return it?

This is handled directly between you and the customer, the same way it would be for any private rental — including any deposit or damage terms you set upfront. If you believe someone used the platform to defraud or deceive you, report their account so we can investigate and take action, though we can't recover funds since we were never party to the transaction.

How do I create an account?

Click "Sign Up," choose whether you're registering as a Customer or a Business (vendor), fill in your details, and verify your email. Customers can start browsing and messaging right away; vendors can start listing once their profile is set up.

What's the difference between a customer and vendor account?

A customer account lets you browse, message vendors, save favorites, and leave reviews. A vendor (business) account lets you list items for rent and access Membership Plans, promotions, and your vendor dashboard.

I forgot my password. What do I do?

Click "Forgot Password" on the login page and follow the instructions sent to your registered email.

Can I have both a customer and a vendor account?

Yes, a customer and a business are separate entities in our system, so you can rent items as a customer while also running a vendor account to list your own.

How do I close my account?

Contact support at support@rentolony.ng and we'll guide you through closing your account and what happens to your data.

What's the difference between the Free, Growth, and Professional plans?

Each tier increases your active listing limit and unlocks more visibility tools — see the Membership Plans page for the full feature comparison and current pricing.

Can I switch plans later?

Yes, upgrade or downgrade anytime from your Vendor Dashboard → Membership Plans. Changes take effect based on your plan's billing cycle.

How does the vendor wallet work?

Your wallet holds a balance you can use to pay for Membership Plans, Featured Listings, and other promotions — it's for funding your own Rentolony purchases only, not for holding rental payments from customers.

Can I withdraw unused wallet funds?

Yes, request a withdrawal to your bank account from Dashboard → Wallet. Withdrawals are reviewed and processed by our team.

Do coupons work on rentals?

No, coupon and credit codes apply only to your own purchases from Rentolony — like a Membership Plan or a promotion — not to rentals between you and a customer.

How long does a listing stay active?

Listings stay live as long as your plan is active and you haven't paused or removed the item yourself. You can reactivate a paused listing anytime.

Why was my listing rejected or taken down?

Listings are reviewed to keep the platform trustworthy — commonly for incomplete details, unclear photos, or content that doesn't follow our guidelines. You'll see the reason on your dashboard and can resubmit after making changes.

How do Category and Location Sponsor promotions work?

They place your listing in a featured spot within a specific category or location so renters searching there see you first. You choose the category or location, the duration, and pay for it directly through your dashboard.

Since Rentolony doesn't handle payments, how do I stay safe when renting?

Treat it like any other direct transaction: meet in a safe, public location when possible, inspect the item thoroughly before paying, agree on terms in writing (even a simple chat message), and avoid sending money to anyone who pressures you or refuses to answer questions.

What does the verification badge on a vendor's profile mean?

It means that vendor has submitted and had documents like a valid ID or CAC certificate reviewed by our team. It's a helpful trust signal, but it's not a guarantee — always use your own judgment and the safety tips above.

How do I know if a listing or vendor is trustworthy?

Check their reviews and ratings, look for a verification badge, and pay attention to how they communicate. Genuine vendors are usually happy to answer questions and share more photos or details before you commit.

What should I do if I suspect a listing is a scam?

Don't send any money. Report the listing or account using the Report option on the listing page, and our team will investigate. We can remove fraudulent listings and suspend accounts, though we can't recover money already sent privately.

Should I keep communication on the platform?

Yes, we recommend it. Messaging through Rentolony keeps a record of your conversation, which is useful if you ever need to report an issue.

Can Rentolony resolve a dispute between me and a vendor or customer?

We can review and act on breaches of our platform policies — fake listings, harassment, fraud — but since Rentolony never processes rental payments, we can't adjudicate money disputes or force a refund. We encourage resolving disagreements about payment or item condition directly, and reporting the account if you believe the platform's rules were broken.

How do I report a user for inappropriate behavior?

Use the Report option on their profile or on a conversation, describe what happened, and submit. Our Reports & Abuse team reviews every report and can warn, suspend, or remove accounts that violate our guidelines.

Are all vendors required to verify their identity?

No. Verification is entirely optional and doesn't affect whether someone can register or list items. We display it so renters have the choice to factor it into their own decision.

What is Rentolony?

Rentolony is Nigeria's online directory for rental businesses. We connect people who need to rent something — event equipment, tools, vehicles, gadgets, and more — with verified rental vendors across the country. Think of us like Jiji or a business directory built specifically for rentals: we help you find and contact the right vendor, but the rental itself happens directly between you and them.

Does Rentolony process payments for rentals?

No. Rentolony does not process, hold, or handle any payment for the actual rental of an item. When you find an item you like, you contact the vendor directly through our messaging system, and you agree on price, payment method, and terms between yourselves — the same way you would on any classifieds or directory platform.

Does Rentolony handle delivery or logistics?

No. Rentolony does not arrange pickup, delivery, or transport for any rental. If a vendor offers delivery, that is a service they provide themselves, and you'll agree on the details (cost, timing, location) directly with them.

What kinds of items can I find on Rentolony?

Vendors on Rentolony list all kinds of rentable items and equipment across categories like Event & Party, Vehicles & Transportation, Construction, Power & Energy, Audio/Visual & Media, Fashion & Beauty, Real Estate & Venues, Sports & Recreation, Technology, and more. Browse by category or search for exactly what you need.

What areas does Rentolony cover?

Rentolony covers all 36 states and the FCT. You can search and filter listings by state and local government area to find vendors near you.

Is it free to use Rentolony as a renter?

Yes. Browsing listings, searching, saving favorites, messaging vendors, and leaving reviews are all completely free for anyone renting. Vendors are the ones who pay Rentolony, for visibility and business tools — never renters.

Is my personal information secure?

Yes. We take data protection seriously — your account information is encrypted and stored securely, and we never sell or share your personal data with third parties without your consent.

How do I contact Rentolony support?

Reach us through the Contact page on our website, or email support@rentolony.ng. You can also raise a support ticket from your dashboard if you run into an issue with a listing, another user, or the platform itself.

How is Rentolony different from a rental company?

Rentolony itself does not own, stock, or rent out any items. We're a marketplace directory — every item you see is owned and rented out by an independent vendor. Rentolony's role is to help you discover them and connect with them.

How do I leave a review after renting?

Visit the vendor's business profile and select "Write a Review." Rate your experience and add a comment — reviews go through a quick moderation check before they're published.

Can I edit or remove my review?

Contact support if you need a review corrected or removed, and our team will assist.

How does review moderation work?

Every review is checked before it appears publicly, to filter out spam, fake reviews, and content that violates our guidelines. Genuine feedback, positive or negative, is approved.

How do I contact support with a question or issue?

Use the Contact page, email support@rentolony.ng, or raise a ticket from your dashboard. Include as much detail as possible so we can help quickly.

How long does support take to respond?

We aim to respond to support tickets and enquiries promptly, typically within 24-48 hours.

Can I message a vendor before deciding to rent?

Yes — that's exactly what the messaging feature is for. Ask about availability, condition, delivery options, or anything else before you commit to anything.

How do I find an item to rent?

Use the search bar to look for a specific item, or browse by category and location. You can filter results to narrow things down before reaching out to a vendor.

How do I rent an item once I've found it?

Open the listing and message the vendor directly using the "Chat with Vendor" or enquiry option. From there, you discuss availability, price, rental duration, any deposit the vendor may require, and how you'll arrange payment and pickup or delivery — all directly with the vendor.

Is there a formal booking or checkout process?

No. Rentolony doesn't run a booking calendar or checkout system for rentals. Once you and the vendor agree on the terms through your conversation, the rental arrangement is between the two of you — Rentolony isn't a party to it.

Do I need an account to browse listings?

No, you can browse and search freely without an account. You'll need to create a free customer account to message a vendor, save favorites, or leave a review.

Does Rentolony hold a security deposit for me?

No. Rentolony does not collect or hold security deposits. If a vendor requires one, you'll pay and arrange its refund directly with them — make sure you're clear on the terms before you hand anything over.

How do I save items I'm interested in?

Click the heart/favorite icon on any listing to add it to your Wishlist. You can view all your saved items anytime from your dashboard.

Can I compare items before deciding?

Yes, use the Compare feature to place a few listings side by side and review their pricing and details before you reach out to a vendor.

How do I leave a review for a vendor?

After renting from a vendor, go to their business profile and submit a review. You can rate your overall experience along with specifics like communication and item quality. Reviews are moderated before they go live to keep them genuine.

What if an item isn't as described when I get it?

Speak to the vendor directly first — most issues are resolved that way. If the vendor is unresponsive or you believe the listing was genuinely misleading, you can report the listing or vendor from the item page, and our team will review it. Since Rentolony never processed a payment for the rental, we can't issue a refund, but we can take action on the listing or account.

Can businesses rent items through Rentolony too?

Yes. Both individuals and businesses can browse and rent from vendors. If you're renting on behalf of a company, simply let the vendor know when you reach out so they can accommodate any specific requirements.

How do I update my account details?

Go to your Dashboard → Profile Settings to update your name, phone number, and password. Changing your email requires re-verification.